1. Where do you deliver?

We currently deliver to:

  • Klang Valley
  • Penang
  • Johor Bahru

If your area is not listed, please contact us via WhatsApp +6011 2859 6088 and we'll check if delivery can be arranged.

2. How much is the delivery fee?

 Klang Valley

  • Delivery Fee: RM30
  • FREE delivery for orders above RM250

Penang & Johor Bahru

  • Delivery Fee: RM35
  • FREE delivery for orders above RM350

Delivery charges may change from time to time. The final delivery fee will be shown during checkout.

3. How long does delivery take?

Most orders are delivered within 1–3 working days, depending on product availability and your delivery location.

For festive periods or promotional campaigns, delivery may take slightly longer.

4. How is the seafood delivered?

All frozen seafood is packed using suitable packaging and delivered through a temperature-controlled cold chain whenever applicable to help maintain product quality.

5. Will my seafood arrive frozen?

Our goal is for frozen products to arrive in a properly frozen or appropriately chilled condition, depending on the product and delivery duration.

If you have concerns about the condition of your order upon arrival, please contact us +6011 2859 6088 immediately with photos.

6. Are your products imported?

We source seafood from both local and international suppliers, depending on the product. The country of origin is stated on the product page whenever applicable.

7. Are all products frozen?

No.

We offer both:

  • Frozen seafood
  • Chilled seafood (selected items)

Please refer to the product description for the storage condition of each item.

8. How should I store the seafood?

Frozen products should be stored at -18°C or below.

Chilled products should be refrigerated and consumed within the recommended storage period.

9. How should I thaw frozen seafood?

For the best quality:

  • Thaw overnight in the refrigerator.
  • If needed, place the sealed package under cold running water for faster thawing.
  • Avoid thawing at room temperature for extended periods.
  • Do not refreeze seafood after it has completely thawed.

10. What if my product is damaged?

If the product arrives damaged or appears to have a quality issue, please notify us within 24 hours and include:

  • Clear photos
  • Your order number
  • A brief description of the issue

We will investigate and work with you on an appropriate resolution.

11. Can I cancel my order?

Orders may be cancelled before they are processed for packing and dispatch.

Once an order has been packed or shipped, cancellations may no longer be possible.

Please contact us +6011 2859 6088 as soon as possible if you need assistance.

12. Can I choose my delivery date?

You may leave your preferred delivery date in the order notes or contact our customer service team after placing your order.

While we will do our best to accommodate your request, it is subject to availability and delivery schedules.

13. How can I contact The Finest Catch?

If you need assistance, please contact us via:

📱 WhatsApp : +6011 2859 6088
 📧 Email: thefinestcatch.my@gmail.com

Our customer service team will be happy to help with product recommendations, order enquiries and delivery information.