Welcome to The Finest Catch. By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. General
The Finest Catch reserves the right to update or amend these Terms & Conditions at any time without prior notice. We encourage customers to review this page periodically.
2. Products
We strive to ensure all product descriptions, images, weights and prices are accurate.
As seafood is a natural product:
- Colour may vary.
- Size may vary.
- Shape may vary.
- Actual weight may vary within reasonable commercial tolerances.
Product images are for illustration purposes only.
3. Pricing
All prices displayed are in Malaysian Ringgit (RM) unless otherwise stated.
Prices may change without prior notice.
All promotions are subject to availability.
4. Orders
Orders are subject to product availability.
We reserve the right to:
- refuse an order,
- limit purchase quantities,
- cancel orders due to stock shortages or pricing errors.
If an item becomes unavailable after payment, we will contact you to discuss a replacement, refund or store credit where appropriate.
5. Payment
Payment must be completed before order processing.
Accepted payment methods are those displayed during checkout.
6. Delivery
Delivery is available only to the locations listed on our website.
Estimated delivery times are provided as a guide and may vary due to:
- weather,
- traffic,
- courier schedules,
- public holidays,
- unforeseen circumstances.
We are not liable for delays caused by circumstances beyond our reasonable control.
7. Receiving Your Order
Customers are encouraged to inspect their order upon delivery.
If there are any issues, please notify us within 24 hours and provide:
- Order number
- Product photos
- Description of the issue
8. Storage
- Frozen products should be stored at -18°C or below.
- Chilled products should be refrigerated immediately.
- The Finest Catch is not responsible for product deterioration caused by improper storage after delivery.
9. Returns & Refunds
Due to the perishable nature of seafood, returns are generally not accepted.
Refunds or replacements may be considered where:
- the wrong item was delivered,
- the product was damaged upon arrival,
- there is a verified quality issue.
Each case will be reviewed individually.
10. Product Availability
- Occasionally, certain products may become unavailable due to seasonal supply or inventory changes.
- We reserve the right to substitute, postpone or cancel unavailable items after contacting the customer.
11. Food Safety
- Customers are responsible for storing, handling and cooking seafood appropriately after delivery.
- Please follow the storage and preparation instructions provided.
12. Intellectual Property
All content on this website, including:
- logo,
- product images,
- graphics,
- text,
- design,
belongs to The Finest Catch and may not be copied or reproduced without written permission.
13. Limitation of Liability
To the fullest extent permitted by applicable law, The Finest Catch shall not be liable for indirect, incidental or consequential losses arising from the use of this website or the purchase of our products.
14. Privacy
Customer information is collected and used in accordance with our Privacy Policy.
Please refer to our Privacy Policy for more information.
15. Governing Law
These Terms & Conditions shall be governed by the laws of Malaysia.
Any disputes shall be subject to the jurisdiction of the courts of Malaysia.
16. Contact Us
The Finest Catch
📧 Email: thefinestcatch.my@gmail.com
📱 WhatsApp: +6011 2859 6088
If you have any questions regarding these Terms & Conditions, please contact our customer service team.
